The defending champions were skittled out for just 55 in their opening game against England.
Asked to bat first, the defending champions were skittled out for just 55 in 14.2 overs. It was an abysmal showing with the bat as Chris Gayle (13) was the only one to cross the double figures.
In reply, England also lost four wickets but they chased down the target with 70 balls to spare.
"There's not a lot to explain - it was an unacceptable performance, but we do need to take this on the chin and move on. These sorts of games sometimes, we just need to bin it.
"It's a matter of finding our straps, we have to find a way to get a fighting total on the board, today was a day where we couldn't find that balance, but we need to forget this and move on," Pollard said in the post-match presentation ceremony.
West Indies might have been bowled out for a lowest score by a Test playing nation in the T20 World Cup history, but Pollard said they don't need to hit the panic button just yet.
"We went out, guys tried to play their shots, and it didn't come off. I don't think any sort of panic will come into our camp. It is what it is, we just need to take it on our chest and move on, this is international sport," Pollard remarked.
West Indies will take on South Africa in their next match at the Dubai International Cricket Stadium on Tuesday (October 26).
(With India Today inputs)