Siraj said the airline did not offer any explanation for the delay despite repeated enquiries.
Taking to X (formerly Twitter), Siraj mentioned that Air India Express flight (IX 2884) from Guwahati to Hyderabad, which was scheduled to depart at 7:25 PM on Wednesday (November 26), did not take off as planned.
He further stated that the airline did not offer any explanation for the delay despite repeated enquiries. As a result, the passengers were left stranded for 4 hours.
"Air India flight no IX 2884 from Guwahati to Hyderabad was supposed to take off at 7.25 however there has been no communication from the airline and after repeatedly following up, they have just delayed the flight with no proper reasoning. This has been really frustrating and this is the basic ask by every passenger. Flight delayed by 4 hours and still no update has left us stranded. Worst airline experience. I really would not advise anyone to take this flight if they can't take a stand," Siraj tweeted and also tagged the airline's official handle.
The airline responded to his post, clarifying that the flight was cancelled "due to unforeseen operational reasons" and the team at the airport were assisting all passengers.
"We sincerely apologise for the inconvenience caused, Mr Siraj. We regret to inform you that the flight has been cancelled due to unforeseen operational reasons. Our team at the airport is actively assisting all guests with the necessary arrangements. We understand how difficult this situation is, and we truly appreciate your patience and understanding. Please be assured that our team will continue to keep you updated and extend all possible support," the social media post read.
Siraj was part of India’s playing XI for the second Test against South Africa in Guwahati, where the hosts suffered a crushing 408-run defeat to concede the series 2-0.
After setting India a gigantic target of 549 on Day 4, the Proteas needed little more than a single session on the final day to bundle out India and complete an emphatic victory.
India lost the opening Test in Kolkata by 30 runs, failing to chase a modest target of 124 on a crumbling surface. While the pitch served for the Guwahati Test was completely flat, Indian batters once again let the team down as their two innings folded for 201 and 140.
(With IANS inputs)